Donna Grice, Pomona General Manager
Telephone: 281.692.2808
Email: donna.grice@fsresidential.com
Donna Grice, General Manager, has over 30 years of experience building client relationships and providing quality service to her customers. She has extensive project management experience along with excellent interpersonal and analytical skills. She earned her bachelor’s degree from the University of Tulsa in Business Administration and Accounting.
Donna spent 20+ years working in Employee Benefits managing multiple teams and call centers handling Retirement Plans and 401(k) Employee Benefits.
Prior to joining Pomona, Donna worked 6 years with Homeowner Associations and managing contractors. She looks forward to working for the residents of Pomona, helping to enhance and maintain the property.
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Javier Ortiz, Assistant General Manager
Telephone: 281.692.2809
Email: Javier.Ortiz@fsresidential.com
Javier Ortiz, Assistant General Manager, comes to Pomona with a diverse background revolving around customer service. He is a detail-oriented, results-focused individual with a talent for translating goals into actionable solutions. Clients and colleagues know him as a motivational leader and collaborator who guides team members in realizing cohesive objectives and optimizing outcomes through a people-focused approach.
Over the last 5 years, Javier has worked within the property management industry accumulating recognitions such as multiple employee of the month awards, employee of the year and a national values at work award. With his past experience as an Operations Manager, Javier will focus much of his time on managing the HOA vendors and making sure the awesome Pomona amenities are well maintained. Javier is excited to bring his experience, expertise and passion for improvement to the residents of Pomona!
Nikki Utley, Lifestyle Manager
Telephone: 832.914.8757
Email: nikki.utley@fsresidential.com
Nikki comes to Pomona with over 10 years of experience coordinating and executing events. She loves people and is exceptional at relationship building. Nikki brings a wealth of knowledge from her background in television production, journalism and media relations. Kanika “Nikki” Utley is a Syracuse University graduate. She began her career working in television. This solidified her passion for storytelling.
She has curated world-class events across the globe, from Singapore to Canada and Honolulu, Hawaii, uniting people and helping them feel their best. Now, as Lifestyle Manager for Pomona by Hillwood, Nikki is excited to bring that same passion for community and connection to Pomona, aiming higher with every event and creating unforgettable experiences for all.
“My specialty is the energy and spirit I bring to everything I do.” —Kanika Nikki Utley
Chelsea Smith, Administrative Assistant/Receptionist
Telephone: 281.692.2811
Email: chelsea.smith1@fsresidential.com
Chelsea Smith, Administrative Assistant, comes to Pomona with 14 years of experience in the multifamily property management industry. She posses’ strong communication skills, including active listening and facilitation to resolve resident issues. She displays a positive, friendly demeanor in all interactions with a genuine dedication for helping people. Chelsea focuses on delivering exceptional customer service and is looking forward to meeting and assisting the residents of Pomona.